Casper College "Campus Weekly"

Tech Tips Archive





2012
(Week of 01/25/12) Tech Tip: Casper College Blogs
2011
(Week of 10/31/11) Tech Tip: GroupWise Address Book Phone and Office Info
(Week of 10/03/11) Tech Tip: A Lean Mailbox Means Better Performance
(Week of 09/12/11) Tech Tip: GroupWise System Address Book on the iPhone?
(Week of 08/29/11) Tech Tip: Lock Your Windows Computer While it's Unattended
(Week of 08/22/11) Tech Tip: Ricoh Scanned Documents Fail to Email
(Week of 05/09/11) Tech Tip: Using the GroupWise Tasklist Folder
(Week of 04/04/11) Tech Tip: GroupWise MailSaver for Windows
(Week of 03/21/11) Tech Tip: GroupWise Attachment Stripper for Windows
(Week of 03/07/11) Tech Tip: GroupWise Sent Item Properties Now Show "Third-Party Downloaded"
(Week of 02/07/11) Tech Tip: GroupWise Mobile Server - End of Life Coming in June
(Week of 01/31/11) Tech Tip: Who's Included in the System Distribution Lists?
(Week of 01/24/11) Tech Tip: See all Distribution Lists on One Page
(Week of 01/17/11) Tech Tip: Faculty and Staff Can't Login to their Office Computer or Lab and Classroom Computers
2010
(Week of 11/08/10) Tech Tip: Controlling GroupWise Appointment Alarms
(Week of 10/11/10) Tech Tip: Faculty and Staff Login to Lab and Classroom Computers
(Week of 10/04/10) Tech Tip: I got a Message “Attempt to hide real filename extension” or “Found possible filename hiding”. Why?
(Week of 09/27/10) Tech Tip: Hiding the Folder List in GroupWise 8
(Week of 09/20/10) Tech Tip: Alphabetizing a Folder List
(Week of 09/13/10) Tech Tip: Reorganizing Your GroupWise Folders
(Week of 09/06/10) Tech Tip: Have a Proxy Mailbox and Your Own Open at the Same Time
(Week of 08/29/10) Tech Tip: Trouble Printing to Your Usual Network Printer?
(Week of 03/29/10) Tech Tip: Upgrade to GroupWise 8
(Week of 03/15/10) Tech Tip: GroupWise Access for Hand-held Devices - iPod Touch, Blackberry, Android and others?
(Week of 02/15/10) Tech Tip: GroupWise 8 Quick Start Card
(Week of 02/08/10) Tech Tip: Socially Engineered Scam Email Becoming more Prevalent
2009
(Week of 11/09/09) Tech Tip: GroupWise 8's new Behavior when Sending to BC: Recipients
(Week of 10/26/09) Tech Tip: Replying with Attachments Received from Sender
(Week of 10/12/09) Tech Tip: Zombies at Christmas
(Week of 10/05/09) Tech Tip: Changing Your GroupWise Color Scheme
(Week of 09/28/09) Tech Tip: Potential Issue for Laptop and Tablet Computer Users
(Week of 09/21/09) Tech Tip: Fine Tuning Frequent Contacts in the GroupWise Windows Client
(Week of 09/14/09) Tech Tip: Logging into GroupWise for Windows as a Different User
(Week of 09/07/09) Tech Tip: Using the GroupWise Client in "Backup" Mode
(Week of 08/31/09) Tech Tip: Attachment Size Limit Relaxed for College Email System
(Week of 08/24/09) Tech Tip: Printing an Item List
(Week of 05/11/09) Tech Tip: GroupWise 8 for Windows Computer Based Training (CBT)
(Week of 05/04/09) Tech Tip: Choosing the Display Format of Names in Your GroupWise Address Books
(Week of 04/27/09) Tech Tip: I opened my GroupWise Address Book and I lost a book. How do I get it back?
(Week of 04/20/09) Tech Tip: New in GroupWise 8 - Keep Accepted Appointments in your Mailbox
(Week of 04/13/09) Tech Tip: What's New - GroupWise 8 Mac/Linux Client
(Week of 04/06/09) Tech Tip: What's New - GroupWise 8 Windows Client
(Week of 03/30/09) Tech Tip: GroupWise 8 is Here
(Week of 03/23/09) Tech Tip: GroupWise 8 WebAccess - Deleting Multiple Messages w/o Check Boxes
(Week of 03/02/09) Tech Tip: GroupWise 8 WebAccess Address Auto-Complete Behaves Differently
(Week of 02/23/09) Tech Tip: Advice is Never use "Delete and Empty" for Work-Related Items
(Week of 02/09/09) Tech Tip: GroupWise 8 WebAccess is Here
(Week of 02/02/09) Tech Tip: Is Your GroupWise Mailbox Running out of Space?
(Week of 01/26/09) Tech Tip: Email Etiquette - Common Courtesy, HTML Email, Forwarding Junk
(Week of 01/19/09) Tech Tip: Email Etiquette - Reply vs. Reply All
(Week of 01/12/09) Tech Tip: Email Etiquette - Top Posting
2008
(Week of 12/15/08) Tech Tip: A Holiday Gift for Yourself
(Week of 12/08/08) Tech Tip: Notification of New Messages in GroupWise
(Week of 12/01/08) Tech Tip: Faculty and Staff Mailbox Size Changes
(Week of 11/17/08) Tech Tip: Emailing a Group (distribution list) and hiding the recipients addresses from being seen
(Week of 11/10/08) Tech Tip: Creating Groups (distribution lists) in GroupWise WebAccess
(Week of 11/03/08) Tech Tip: GroupWise Notify
(Week of 10/27/08) Tech Tip: If The "S:" Drive isn't being Mapped for the Computer You're Using
(Week of 10/13/08) Tech Tip: Channel 3 Screen Saver is no Longer Being Updated
(Week of 10/06/08) Tech Tip: Communicating With Students via Email
(Week of 09/29/08) Tech Tip: "The address that pops into the TO: BC: or CC: fields when I start typing is spelled wrong"
(Week of 09/22/08) Tech Tip: Recommended GroupWise Maintenance - Cleaning Out your Frequent Contacts
(Week of 09/15/08) Tech Tip: How can I set a birthday date in my GroupWise calender that repeats every year?
(Week of 09/08/08) Tech Tip: Create an Email Distribution List of Students in GroupWise
(Week of 09/01/08) Tech Tip: How to Lookup Student Email Addresses from the GroupWise Address Book
(Week of 08/25/08) Tech Tip: Changes to Student Email for Fall 08
(Week of 05/05/08) Tech Tip: The Summary View: A different Look at Your Mailbox
(Week of 04/28/08) Tech Tip: Spring Cleaning - Frequent Contacts
(Week of 04/21/08) Tech Tip: Sending Existing Recurring Appointments to New Hires
(Week of 04/14/08) Tech Tip: Getting "Message Delivery Failures" from messages You Didn't Send
(Week of 04/07/08) Tech Tip: How do you Find the Date when an Appointment was Created?
(Week of 03/31/08) Tech Tip: Using Junk Mail to Help Keep SPAM out of Your Mailbox
(Week of 03/24/08) Tech Tip: DoIT Computer Help - A Wealth of Technical Information
(Week of 03/03/08) Tech Tip: Delayed Delivery of your GroupWise Email Messages
(Week of 02/25/08) Tech Tip: Inserting Message Content From a File When Composing a GroupWise Email Message
(Week of 02/18/08) Tech Tip: WebAccess Security - Username and Password Being Automatically Filled-in?
(Week of 02/11/08) Tech Tip: GroupWise Shared Calendar How-To's and Tips
(Week of 02/04/08) Tech Tip: Finding the Date when an Email Message was Created
(Week of 01/28/08) Tech Tip: Resending Common E-mails (Part 2)
(Week of 01/21/08) Tech Tip: Resending Common E-mails (Part 1)
(Week of 01/14/08) Tech Tip: It's our favorite time of year - tax time - but BEWARE
2007
(Week of 12/17/07) Tech Tip: This page contains both secure and nonsecure items, Do you want to display the nonsecure items?
(Week of 12/10/07) Tech Tip: Customizing GroupWise Windows Client Header Colors and Font Sizes
(Week of 12/03/07) Tech Tip: Importing GroupWise Address Book Info into Excel
(Week of 11/19/07) Tech Tip: Saving Your GroupWise Calendar to an HTML File
(Week of 11/12/07) Tech Tip: Printing Sub-Calendars
(Week of 11/05/07) Tech Tip: Email Error 552 5.6.0 Headers too large
(Week of 10/29/07) Tech Tip: Maintaining Multiple GroupWise 7 Archives
(Week of 10/15/07) Tech Tip: Can I Access My Network Home Folder Contents from Off-Campus?
(Week of 10/08/07) Tech Tip: Opening Attached Microsoft Works Files (.wps) Received in GroupWise
(Week of 10/01/07) Tech Tip: Office 2007 Files and Incompatibility With Earlier Versions
(Week of 09/17/07) Tech Tip: Is Someone's Mail not Getting Through to You?
(Week of 09/03/07) Tech Tip: GroupWise WebAccess Issues with Internet Explorer 7 or Firefox Browsers
(Week of 08/27/07) Tech Tip: Getting a New Computer, Dealing with Old Data
(Week of 05/20/07) Tech Tip: A Wealth of Technical Information
(Week of 05/13/07) Tech Tip: Warning, When Deleting the Contents From a GroupWise Folder
(Week of 05/06/07) Tech Tip: Managing Your GroupWise Mailbox Size
(Week of 04/29/07) Tech Tip: Tech Tip Archive is Online
(Week of 04/22/07) Tech Tip: Web Page Mail Links Won't Open a New GroupWise Message
(Week of 04/15/07) Tech Tip: Sharing Distribution Lists or "Groups" in GroupWise
(Week of 04/08/07) Tech Tip: Why am I Getting SPAM from Myself?
(Week of 04/01/07) Tech Tip: GroupWise for Windows PDF Attachments are Too Small to Read
(Week of 03/25/07) Tech Tip: DoIT Helpdesk is Now Taking Requests for All Computer Support Issues
(Week of 03/04/07) Tech Tip: Daylight Saving Time and GroupWise Appointments
(Week of 02/25/07) Tech Tip: Someone sending email to you complains they receive an (UNUSED) message
(Week of 02/18/07) Tech Tip: Live Technical Support from IT - "DoIT Live" Chat Now Available
(Week of 02/11/07) Tech Tip: Instant Messaging with GroupWise
(Week of 02/04/07) Tech Tip: Using the GroupWise Address Book to Lookup Office Phone Numbers.
(Week of 01/28/07) Tech Tip: Is Your GroupWise Mailbox Running out of Space?
(Week of 01/14/07) Tech Tip: Replying to Email Sent from WebAdvisor
2006
(Week of 12/03/06) Tech Tip: Access Your GroupWise Email and Calendar from Anywhere in the World
(Week of 11/26/06) Tech Tip: GroupWise WebAccess Tip, Firefox 2 Will "Spell-check As You Type"
(Week of 11/19/06) Tech Tip: How to make a recurring appointment in GroupWise
(Week of 11/05/06) Tech Tip: GroupWise 7 for Windows Computer Based Training(CBT)
(Week of 10/29/06) Tech Tip: Creating Non-GroupWise Distribution Lists to use in GroupWise
(Week of 10/22/06) Tech Tip: Have you experienced this GroupWise problem?
(Week of 10/08/06) Tech Tip: Email Maintenance Best Practices
(Week of 10/01/06) Tech Tip: Are your Students Having Trouble Logging onto their Student Email?
(Week of 09/24/06) Tech Tip: GroupWise Auto-Reply, Vacation Rules, Out of Office...are these good things?
(Week of 09/17/06) Tech Tip: GroupWise Training for Fall 2006
(Week of 09/10/06) Tech Tip: Attachment limitations for GroupWise email
(Week of 09/03/06) Tech Tip: New Anti-Spam measures put into place mid-August
(Week of 08/27/06) Tech Tip: DoIT Helpdesk and Online Help Resources for GroupWise and more
(Week of 08/20/06) Tech Tip: Faculty and Staff Login to Lab and Classroom Computers





Tech Tips





(Week of 01/25/12) Tech Tip: Casper College Blogs

Weblogs or "blogs" feature regular commentary from individuals regarding a particular subject. Blogs provide an easy avenue for the blogger to publish new information and for the readers to keep up with what's new as soon as it's available and leave their own comments if one feels the urge. The college currently features two blogs but more are sure to take shape. The DoIT Director's Technology Blog features commentary from Kent Brooks and others on CC-specific technology news as well as general technology nformation. The Tate T.rex Blog is where you can find out the latest information about the Lee Rex find. Bookmark, make it your start page or check 'em out anytime at http://www.caspercollege.edu/blog/


(Week of 10/31/11) Tech Tip: GroupWise Address Book Phone and Office Info

The "Novell GroupWise Address Book" has been updated with Gateway office numbers. To see office locations and numbers add the "Mailstop" column to your display. To see phone numbers add the "Office Phone Number" column to your display. Here's how...


(Week of 10/03/11) Tech Tip: A Lean Mailbox Means Better Performance

GroupWise performance issues when opening and searching can result from many unorganized emails in your mailbox. If you store all of your mail directly in your mailbox and do not use folders you may run into a performance issue as your mail accumulates. The reason this happens is that when you open GroupWise it caches all the mail in your mailbox view, so the more you have the longer it will take. Novell recommends creating folders under your cabinet to help sorting. A good rule of thumb is to not have more messages than will fit on the screen without scrolling down.


(Week of 09/12/11) Tech Tip: GroupWise System Address Book on the iPhone?

Q. Is it possible to get the global address book from GroupWise local on the iPhone without search function?
A. No, it's not possible. Because a global address book could potentially be larger than the amount of memory the device has to store contacts, we do not allow the sync of the address book. For most people, selecting to sync their Frequent Contacts book is enough, as it has everyone that they would send mail to on a regular basis.


(Week of 08/29/11) Tech Tip: Lock Your Windows Computer While it's Unattended

As a college computer user, it is your responsibility to logout of computers you will be leaving unattended to minimize the risk of malicious user activity including the viewing or theft of personal information and unauthorized access to network resources. If leaving your computer unattended for only a short time, you may just want to use the software "lock" while you're gone. Shortcut keys make this really simple, just hold down the "Window" key and press "L". (The Window key is between Ctrl and Alt)
Contributer: Donielle Williams


(Week of 08/22/11) Tech Tip: Ricoh Scanned Documents Fail to Email

I was scanning pages that were text heavy with no images. I found that when it scanned the 10th page there would be a pause(i.e. the scanner) and then it would continue. When I got back to my email to check on the files, I found that it had roken the file into two files - neither of which I could read. I found that by scanning less than 10 pages (I chose 8 to be safe) everything was OK.
Contributer: Pat Auflick


(Week of 05/09/11) Tech Tip: Using the GroupWise Tasklist Folder

The Tasklist folder is a system folder that is used to keep track of items that require action. Think of it as a master list of all your tasks. When you post or accept a task, it automatically appears in the Tasklist folder. Each item is marked with a check box so that you can check off items as you complete them. In addition, any item type (mail, appointment, task, reminder note, phone message) can be placed in the Tasklist folder and arranged in the order you want.
For example, you can place an e-mail in the Tasklist folder to remind yourself that you need to act on it. Tasklist features include subtasks, percent complete, date complete, and task sorting.


(Week of 04/04/11) Tech Tip: GroupWise MailSaver for Windows

MailSaver is a tool that lets GroupWise users take messages that have been filed in folders within GroupWise, and save them in bulk to simple text files on disk. It can handle a complete folder all at once, including attachments. The tool is a GroupWise client plugin, and once it's installed, you right-click on a folder in your Cabinet, and select MailSaver to either save the messages, or save both the messages and attachments, to the location of your choice. For more information please see:
http://wind.caspercollege.edu/~doit/how_to/mailsaver.html


(Week of 03/21/11) Tech Tip: GroupWise Attachment Stripper for Windows

It's nice that GroupWise keeps the attachments with the message, but sometimes you don't want to keep a copy of the attachment in your mailbox (eating up quota space), but you do need to keep a copy of the message. Here is a small plugin that will help. GWStrip will make a copy of the original message (incoming or outgoing) minus attachments.
For more information see: http://wind.caspercollege.edu/~doit/how_to/attachstrip.html


(Week of 03/07/11) Tech Tip: GroupWise Sent Item Properties Now Show "Third-Party Downloaded"

What does "Third-Party Downloaded" in the Action column of the properties of a sent item mean? A new feature added to GroupWise 8.0.1, this means that a third party application has read the message (we don't know whether or not the actual user has read it). It indicates the message has been accessed via a mobile device, through IMAP or some other method that does not send back the information to update the read status.


(Week of 02/07/11) Tech Tip: GroupWise Mobile Server - End of Life Coming in June

The GroupWise Mobile Server (GMS), which the college has been using since 2006 to sync smart phones and other mobile devices with GroupWise will be retired June 1, 2011. If you're still using the GMS with a mobile device, it's time to consider how this will affect you.
Replacing the GMS is the GroupWise Sync Service for Mobile Devices. Technically known as The Novell Data Synchronizer with the Mobility Connector...sorry, 'nuff of that. Anyway, this service facilitates synchronization of GroupWise email, calendar and contacts with the native email, calendar and contacts apps on many popular mobile devices with operating system such as Android, Apple, Maemo, Palm, Symbian, and Windows Mobile. This service should work with devices that will connect to MS Exchange or support the ActiveSync protocol. For device-specific information, see the Novell Data Synchronizer Mobility Connector Wiki
If you would like to use this service please contact the Help Desk and request to have the mobile sync service enabled for you. Once enabled, connection instructions will be emailed.


(Week of 01/31/11) Tech Tip: Who's Included in the System Distribution Lists?

GroupWise distribution lists are called Groups. Have you ever wondered who will receive your message if you use one of the System Groups? To see the details about the group, open the Address Book, hilight the Novell GroupWise Address book and right-click one of the groups then select "Details". Here you'll find a section titled "Comments:" that holds comments about the Group, "Members:", a listing of the individual members of the Group, a total count of the recipients and another tab called "Summary" with a Print option. To send a message to one of these Groups, right-click the group, select "Action" and "Send Mail".


(Week of 01/24/11) Tech Tip: See all Distribution Lists on One Page

GroupWise distribution lists are called Groups. When in the Address Book, if you only want to see only the Groups and not the individual users, click "View" then "Filter for Groups". More about Groups next week!


(Week of 01/17/11) Tech Tip: Faculty and Staff Can't Login to their Office Computer or Lab and Classroom Computers


(Week of 11/08/10) Tech Tip: Controlling GroupWise Appointment Alarms

User asks: "Is there a way to turn off the alarm setting on calendar appointments? What I want to do is put an appointment in my calendar WITHOUT having to then go back to each individual appointment and turn off the alarm."

There are multiple options controlling appointment alarm settings.
If you want to turn off the alarm for all appointments you create, click "Tools > Options > Calendar" under "Accept Options" un-check the box next to "Appointments", click "Apply" then "OK".
To turn off the alarm for just the appointment you're currently creating, click "Action" then "Set Alarm"
To turn off the alarm for an appointment that's already posted, simply right-click it and select "Remove Alarm"


(Week of 10/11/10) Tech Tip: Faculty and Staff Login to Lab and Classroom Computers

This tech-tip is back by popular demand, recycled from August 2006. Faculty and Staff users that find their login does not work with lab and classroom computers are most likely experiencing a conflict with a student user that has the same login name as they do. Lab computers are setup different than Faculty/Staff computers in order to expedite student logins. The workaround here is to add ".academic" after your username then proceed as normal. Example: dstraka.academic Once authenticated to the network, lab and classroom computers will present you with a second login dialogue screen for the Windows Workstation login. Here, the Username is "CC", and should already be filled in. There is no password so you simply click OK to complete the login.


(Week of 10/04/10) Tech Tip: I got a Message “Attempt to hide real filename extension” or “Found possible filename hiding”. Why?

The problem is that one or more files attached to the email has more than one period in the filename. This can sometimes indicate the presence of a virus. The MailScanner e-mail security program has been configured to be strict about this and has rejected the attached file. Why? Windows will hide common file extensions in an attempt to not baffle the user. Unfortunately, in this case it may make matters worse. By default, Windows is configured to “hide the file name extension for known file types” — where the “extension” is the part of the file name after the last period. For example, a Microsoft Word document called “Example.doc” will just be displayed as “Example”. Virus-writers know this, and will sometimes name their nasty program something like “Pictures.doc.exe”. In Windows this file name gets displayed as “Pictures.doc”. The recipient is fooled into thinking it’s a harmless Word document -- double-clicks on it and ends up running the malicious program. Because the combinations of double extensions used by real viruses changes daily, MailScanner simply rejects all files with more than one period in the file name. If you're the sender, you can re-name the file using a hyphen or underscore instead of a period, or give the file some other name entirely, it will usually be delivered OK. If you're the recipient, reply to the sender and ask them to rename the file so it only contains one period in the filename, then send it again.


(Week of 09/27/10) Tech Tip: Hiding the Folder List in GroupWise 8

I wasn't a fan of the Home View with GW7. One of the reasons I didn't use it was beacuse the Folder List took up so much real estate. Hiding and un-hiding it wasn't very practical. With GroupWise 8, if you've hidden the Folder List it will now "pop-out" and doesn't have to be un-hidden to use. To hide or show the Folder List, click View > Folder List. While your Folder List is hidden, if you drag an item to where the folder location is, the Folder List pops out so you can drag and drop the item to a Folder. This gives you a lot more room on the screen and works especially well with the new Home View of GroupWise 8. Frequently used folders can be added to the Nav Bar for quick and handy access to them.


(Week of 09/20/10) Tech Tip: Alphabetizing a Folder List

To sort all of your folders, right-click your Home folder and select Sort Subfolders. To sort just a subset of folders right-click on the folder containing the subset to be sorted and select Sort Subfolders. Note...this can't be undone.


(Week of 09/13/10) Tech Tip: Reorganizing Your GroupWise Folders

From the Folders dialog box you can create, delete, rename, and move folders. To get there, click Edit > Folders


(Week of 09/06/10) Tech Tip: Have a Proxy Mailbox and Your Own Open at the Same Time

Do you proxy into another mailbox to check messages there? If so, then here'a a tip on viewing the proxy contents and your own at the same time. In your own mailbox in GroupWise click "Window" then "New Main Window" then use the new window to proxy into another account.


(Week of 08/29/10) Tech Tip: Trouble Printing to Your Usual Network Printer?

This Tech Tip does not pertain to printing issues with the Colleague system "LP" printers or to Macs. Because of the changes that the rest of the network printing system underwent in July you may experience problems printing from your office computer or laptop. The DoIT team has been around to *most* office computers and configured them for printing however you may need to take couple of steps yourself if you still can't print to that network printer you were using before. If you experience a problem printing from your office desktop computer, it may be as simple as choosing a "default" printer. Click Start > Printers and Faxes. If you have a printer listed that is near your office, or where you were printing to before and the printer name ends in "ipp://10.1.1.11" then that's the one to set as default. Right-click on the printer and select "Set as Default Printer". If that doesn't work or you're just bringing your laptop back on campus for the first time since July and it won't print anymore, please contact the help desk at 3648 to have IT configure your favorite network printers again.


(Week of 03/29/10) Tech Tip: Upgrade to GroupWise 8

The GroupWise 8 client is available now for anyone who would like to begin using the new features.

To have the DoIT install GroupWise 8 for Windows or the Mac for you, please contact the Help Desk to schedule your upgrade by doIT personnel: x3648(doit), email helpdesk@caspercollege.edu

Do-it-yourselfers running Windows XP can install as described next:
1. Close GroupWise and any other open programs
2. Make a copy of your GroupWise Archive folder if you have one
3. Open "My Computer" and browse to "Winapps on 'Ccmain\App'(S:)" then "GroupWise" and double-click the shortcut "GroupWise 8.0.2 setup.exe" to start the program installation.
3a. Alternatively to step 3, click "Start" then "Run" and enter the following into the Run window: \\ccmain\app\winapps\GroupWise\GroupWise_8.0.2_Client_for_Windows\setup.exe
4. Click OK
5. If you see "Error 1719:" the install will abort...try running it again
6. Progress will show (slowly at first), wait for the window confirming setup is complete

If you have installation issues you can't resolve please contact the Help Desk: x3648(doit), email helpdesk@caspercollege.edu


(Week of 03/15/10) Tech Tip: GroupWise Access for Hand-held Devices - iPod Touch, Blackberry, Android and others?

With the holiday season upon us, some of you may find yourselves with a new web enabled hand-held device or smart phone. It may be possible to retreive your GroupWise mail with these devices should you care to do that. There are a few different ways to connect to GroupWise depending what your device supports. These include the GroupWise Mobile Server, GroupWise WebAccess, IMAP and Desktop Synchronization Software which may be supplied with the device or a third-party. See the DoIT Computer Help--FAQ web page at http://wind.caspercollege.edu/~doit/ for more information on this and more.


(Week of 02/15/10) Tech Tip: GroupWise 8 Quick Start Card

Messaging Architects have done it again! Try their Free GroupWise 8 Quick Start Card!

"Messaging Architects is committed to reducing the environmental impact of our products and operations as an important part of the value we deliver to our clients. As part of this initiative, we are reducing the amount of printed materials we produce, and invite you to download our interactive digital GroupWise Quick Start cards free of charge."
The quick start card available for download or viewing on the DoIT GroupWise Learning Resources web page at http://wind.caspercollege.edu/~doit/gw_training/index.html. Look in the section titled Documentation: User's Guides in the bottom right corner of the page for this and other valuable GroupWise information.
(Week of 02/08/10) Tech Tip: Socially Engineered Scam Email Becoming more Prevalent

Evil email scam organizations all over the world are becoming more sophisticated and the College is always getting more attention from them. Apparently they feel that we're a big enough fish to justify taking the time crafting messages to look like they came from Casper College with the goal of making you feel comfortable enough with the message to follow whatever instructions are provided. They may try to convince you to provide personal information, open attached files or follow a web link. The from and to fields may contain caspercollege.edu addresses and web links may have caspercollege.edu in the address, a crafty method to gain your trust known as social engineering. This targeted form of scam mail is known as spear phishing. Most of the recent targeted email isn't trying to get you to buy something, instead the scam is to infect your computer with programs that will allow personal information to be gathered or allow it to be become a zombie whereby it is controlled by an outside entity to send out spam or carry out coordinated network attacks.
While the college receives hundreds of these types of messages on a daily basis, few actually make into user mailboxes but because some do, users should be careful and scrutinize messages that seem suspicious.
Another popular scam of late is notification of a package from a parcel service. Everybody likes to receive "something" and the scammers know this. Attached is a fake document you're requested to print out to claim your parcel and here we'll usually find a trojan payload. Messages that have {Virus?} inserted into the subject line have had any infected attachments removed by our email scanning system before they've been placed in your mailbox. Finally, with the holidays approaching it is recommended that users do not send or open any email greeting cards with your college computer. Suspicious messages should simply be deleted.


(Week of 11/09/09) Tech Tip: GroupWise 8's new Behavior when Sending to BC: Recipients

GroupWise clients prior to version 8 required that you put something in the (To) field when sending a message to recipients in the (BC) field. So, we always put our our name in that field just so the message would send, right?. Well that is no longer required, you can leave the (To) field blank now with BC: recipients and they simply won't see a (To) field in the received message header.
What is Blind Copy (BC)? Blind copy recipients receive a copy of an item without knowing who the other recipients are. Only the sender and the blind copy recipient know that a blind copy was sent.


(Week of 10/26/09) Tech Tip: Replying with Attachments Received from Sender

You've probably noticed that the GroupWise 8 "Reply" or "Reply All" functions strip off the attachments of the message you're replying to. While most email systems do strip off the attachments in a reply, GroupWise 8 still gives you the option of keeping the attachments with the reply but you can't use those cool new "reply" or "reply to all" icons. What you can do is right-click on the item and choose "Reply" in order to get this option or open the item and choose Reply from the Action menu. Also, you can restore the old "drop-down" reply icon that gives you the option to "include message received from sender" by right-clicking the menu area and selecting Customize Toolbar.


(Week of 10/19/09) FALL BREAK
(Week of 10/12/09) Tech Tip: Zombies at Christmas

An interesting BLOG post by Richard Bliss - Like a bad horror movie, this holiday season is shaping up to be one filled with zombies. These zombies are being controlled by evil secret organizations hidden in Russia and China. It is looking so bad, the US Department of Homeland defense has issued a warning alert. Trust me, I am not making this up. The US Department of Homeland Defense has issued a warning about one spam attack that is being launched by zombies. It appears as an email from the IRS. They attempt to trick you to opening an attachment or visiting a website. Don't do it! San Jose Mercury News reports McAfee saying that spam volumes have increased by 141%. There has been a surge of virus infected spam over the summer, reaching record levels. Now here come the zombies.
The spammers aren't trying to get you to buy anything. That is so last year. Today, spammers are attempting to infect your computer with a virus and turning it into a zombie. When your computer is turned into a zombie, it is now controlled by an outside entity. Often your computer is scoured for financial data which is then sent back to the masters who drain your bank account. Your zombie computer is also brought into a botnet. Like the droids in Episode I, a botnet is a collection of computers that have been taken over and now all work for a single purpose, to send out more spam. McAfee reports that over 14 million computers became enslaved as zombies and merged into botnets during the second quarter of 2009.
Read entire post at: http://richardbliss.typepad.com/richardblissblog/2009/10/zombies-at-christmas.html


(Week of 10/05/09) Tech Tip: Changing Your GroupWise Color Scheme

To change the GroupWise color scheme, click Tools > Options, then double-click Environment. Click the Appearance tab, then select a color. Click OK, then click Close.


(Week of 09/28/09) Tech Tip: Potential Issue for Laptop and Tablet Computer Users

When you plugin in a network cable or dock your Laptop or Tablet, please remember to turn OFF your wireless network connection. How you turn it off varies by the age/model of your Laptop or Tablet, but the switch is usually blue and looks something like this ((|)).
If you don't turn off your wireless connection when you are plugged into a wired connection, the 2 connections carry on a constant conversation with each other. This results in a slowdown of your computer's data processing and also creates a constant additional load on our network equipment which sees the connection between the 2 interfaces as invalid and denies them one by one by one by one by.... Well, you get the picture.


(Week of 09/21/09) Tech Tip: Fine Tuning Frequent Contacts in the GroupWise Windows Client

When was the last time you cleaned out your GroupWise Frequent Contacts? Keeping your Frequent Contacts clear of Casper College addresses assures that all your college group lists and email addresses come directly from the GroupWise System address book, and is important to do fairly often, especially after we have periods of employee turnover. So if, in the past, you emailed an internal user who is no longer working for the college, their address may still auto-complete from the obsolete entry in your Frequent Contacts.
The way I easily delete local addresses from Frequent Contacts is to add the "Domain" column and create a custom filter to display only the college GroupWise addresses. To do this, open the Address Book, select Frequent Contacts, click Edit > Columns > More Columns, Add the Domain column to the Selected columns: then click OK. Now, click View > Define Custom Filter... then in the pull-down menu select Domain, and in the field next to that type in "ccdom", then click OK. Now only the local addresses are displayed, select them all and delete them. Now click View and Filter Off to display the rest of your Frequent Contacts.
Now that you've got internal addresses that were in your Frequent Contacts Address Book all cleaned up, here's a tip on how to keep it that way. You can configure the address book so it will not save internal addresses. Click, Address Book > Frequent Contacts > (right click) Properties > Options. From here, you can control the behavior of Frequent Contacts.


(Week of 09/14/09) Tech Tip: Logging into GroupWise for Windows as a Different User

What if there's a need to log in to GroupWise as a different user than you logged into the Windows computer with? Perhaps a co-worker needs to check their email on your computer. Close the instance of GroupWise that you're logged into, open My Computer > Winapps on 'Ccmain\App'(S:) > GroupWise > double-click "GroupWise Login Different User". This option will give you a username and password box to fill in. If you find you're doing this often you can drag the "GroupWise Login Different User" icon to your desktop for quicker access.


(Week of 09/07/09) Tech Tip: Using the GroupWise Client in "Backup" Mode

When you click "Online" above the folder list in GroupWise, you'll find an selection for "Backup". So what is that? Every weeknight the GroupWise Post Office is backed-up to disk. That data is accessible when you select "Online" then "Backup". So if you used Delete and Empty on an item yesterday or an item was automatically purged from your trash folder yesterday and you find that you need it back, you should be able to retrieve it by using "Backup" mode. Items older than yesterday are no longer retrievable from the "Backup" mode so you only get a one-day shot at retrieval. Be patient because it may take the backup a while to load over the network. You'll find there aren't many items visible in the backup in fact the only items visible are the ones that are not in your live mailbox. To restore the message to your live mailbox, right-click it and select "Restore".
Note: Using "Delete and Empty" breaks the built-in failsafe mechanism that allows you to retrieve a deleted message for 7 days and is not recommended for work-related items.


(Week of 08/31/09) Tech Tip: Attachment Size Limit Relaxed for College Email System

The 10MB attachment size limit imposed in 2006 when the GroupWise system was rolled out has now been relaxed to 20MB for 2009. This is good because you can now receive the occasional very large attached file right in your mailbox. Not so good because you may now need to maintain a 20MB space buffer in your mailbox size to accommodate the arrival of the potentially larger attachments. It may also require you to pay more attention to how much of your mailbox space is being gobbled up by the potentially larger attachments sitting in it.
This doesn't necessarily mean you can send a 20MB file because once encoded within an email message the file size is generally larger so YMMV.


(Week of 08/24/09) Tech Tip: Printing an Item List

"Print List" is a GroupWise 8 Windows Client feature that prints a list of all e-mails listed in the selected folder. Two avenues are available to invoke the "Print List" menu option.
One is, select a folder then select an item in the folder then Click File > Print > Print List. (note: does not work if "Main Menu" is hidden)
The other is right-click anywhere in the "Subject" column and select "Print List..."


(Week of 05/11/09) Tech Tip: GroupWise 8 for Windows Computer Based Training (CBT)

The doIT has purchased 2 copies of GroupWise 8 for Windows CBT from Brainstorm Inc. and they are available for checkout from the Helpdesk in LH 3. You may call or email the helpdesk to reserve one for your viewing. Please plan your checkout time carefully as the checkout duration may be limited to one work day or over a weekend based on demand. Stop by LH 3, phone 268-doit or email helpdesk@caspercollege.edu to check availability.


(Week of 05/04/09) Tech Tip: Choosing the Display Format of Names in Your GroupWise Address Books

GroupWise is configured to display a contact's last name first in your address books. Furthermore if you start typing a person's last name in the To:, BC: or CC: fields of a message you're composing, the automatic name completion feature will attempt to complete the task for you based on last name. This order can be changed by anyone who prefers to see first name first. To change the Name Format of your adress book(s) do this:


(Week of 04/27/09) Tech Tip: I opened my GroupWise Address Book and I lost a book. How do I get it back?

You may have inadvertently closed the book. To open it, follow these steps:

  1. While in the Addess Book, Click on FILE
  2. Click on OPEN BOOK.
  3. Click on the name of the book you want to open and Click on OK

(Week of 04/20/09) Tech Tip: New in GroupWise 8 - Keep Accepted Appointments in your Mailbox

Some users who get very few appointments 'never' accept their appointments because once accepted they disappear out of the mailbox and move to the calendar. In GroupWise 8 there is a new setting in Tools | Options | Calendar....'On accept, continue to display item in mailbox'... This allow users to 'accept', but keep the item/appointment in their mailbox.


(Week of 04/13/09) Tech Tip: What's New - GroupWise 8 Mac/Linux Client

The GroupWise 8 Mac/Linux client has added many features, including the Home Folder, the Nav Bar, more flexible panels, toolbar customization, categories, improved Find capabilities, item personalization, item type modification, multiple calendars, calendar selection for appointment acceptance, shared calendars, updated calendar views, import/export calendars, additional forms for calendar printing, date/time format modification, CASA login support, Auto-Save protection against message loss, external accounts (POP, IMAP, and NNTP), and Notify. For more information see: http://www.novell.com/products/groupwise/whats_new.html


(Week of 04/06/09) Tech Tip: What's New - GroupWise 8 Windows Client

The GroupWise 8 Windows client now provides Auto-Save protection against message loss. Panels can be configured to display Web pages and RSS feeds. Improved Calendar features include accepting items into any calendar, publishing personal GroupWise calendars and free/busy schedules on the Web, subscribing to calendars on the Web, and checking the free/busy schedules of Internet users. Improved Contact features include business card format, a contacts index with lettered tabs, multiple Contacts folders, and contact photos. Improved Tasklist features include subtasks, percent complete, date complete, and task sorting. For more information see: http://www.novell.com/products/groupwise/whats_new.html


(Week of 03/30/09)Tech Tip: GroupWise 8 is Here

January 31st the GroupWise back end was upgraded from 7 to 8 which is apparent if you use WebAccess but not so apparent from your desktop clients because those have not yet been upgraded i.e. they're still at version 7.x. This situation is easy to live with since the GroupWise 8 back end software has been engineered to work with the previous client versions. The result is users don't see any difference until the GroupWise Client is upgraded on their desktop system. All GroupWise Clients will be upgraded to version 8.1 beginning in the 3rd or 4th quarter of 2009 after 8.1 is released.
In the mean time we are making the 8.0 GroupWise Client available to power users, early adopters and anyone else who wishes to upgrade and begin using the new features of GroupWise 8 prior to the 8.1 upgrade. Just contact the Help Desk at 268-doit or email helpdesk@caspercollege.edu to schedule an upgrade.
The GroupWise Client for Mac has many improvements in appearance and usability. We'll take a look at the new features in the GroupWise Client for Windows and Mac in more detail with the next couple of Tech Tips.


(Week of 03/23/09) Tech Tip: GroupWise 8 WebAccess - Deleting Multiple Messages w/o Check Boxes

A WebAccess user says "In the previous version there were boxes next to each email and I could check the boxes for the ones I wanted to trash. Now I have to click on each email individually to trash it". No more check boxes? Yes, they're gone from the message list windows with GroupWise 8 WebAccess. So, how do you select multiple items to perform an operation on? Windows and Mac users simply use the built-in multi-select features of their respective operating system.

Windows:

Mac:
(Week of 03/02/09) Tech Tip: GroupWise 8 WebAccess Address Auto-Complete Behaves Differently

A WebAccess user says "I can type in a name for employees and their emails come up, but none of my off-campus emails come up". With WebAccess 8 the default search order for address auto-complete has been changed to match that of the desktop clients ie. last name first. So if you've noticed it doesn't pull in your frequently used off campus addresses as before try changing the following option in WebAccess and it should behave as it used to with GroupWise 7 WebAccess.
Click "Options" then the "General" tab. De-select the "Enable Last, First name sort order" checkbox and click "Save" then "Close".
Otherwise, you can always click "Address Book", select your personal address book or "Frequent Contacts" and locate the email addresses that won't auto-complete from there.


(Week of 02/23/09) Tech Tip: Advice is Never use "Delete and Empty" for Work-Related Items

GroupWise has a failsafe mechanism built in that allows you to recover a deleted message. The default behavior when you delete an item in GroupWise is that the item is moved to the Trash folder where it will remain for seven days so it can be recovered if need be. To do this, open the Trash folder, right-click the message and select Undelete. After an item has been in your Trash folder for seven days it is automatically emptied from there. This period of time can be modified by the user, right-click the Trash folder, select Properties, and click the Cleanup tab.
The "Delete" function has a companion function called "Delete and Empty" which removes the deleted item from your mailbox altogether so it no longer impacts your mailbox space however items deleted in this manner cannot be recovered. It is strongly recommended not to use this option for work-related items, rather let them be moved to your Trash folder where they will remain recoverable should you need to see them again within the next week.
If you're using "Delete and Empty" because you don't have sufficient working space in your mailbox then you need to utilize GroupWise Archive.
More information is available in "Managing Your GroupWise Mailbox Size" at: http://wind.caspercollege.edu/~doit/how_to/mailboxsize.html


(Week of 02/09/09) Tech Tip: GroupWise 8 WebAccess is Here

January 31st GroupWise was upgraded from 7 to 8 and because of that we're now using the WebAccess 8 client. It has retained a similar look and feel to the previous version but now has many new features. The WebAccess client now provides a scrollable message list, auto-save protection against message loss, name completion, HTML Compose mode, improved spell checking, and categories. Calendar enhancements include a graphical Calendar with multiple-calendar support, drag-and-drop appointments, *publishing personal GroupWise calendars and free/busy schedules on the Web, calendar colors, and automatic time zone synchronization with your workstation. Contact Management now includes a contact summary, e-mail history, and notes. Keyboard shortcuts such as Ctrl+A to select all items and Del to delete items make the new message list very easy to use. For more information see: http://www.novell.com/products/groupwise/
* Not enabled, but can be if demand develops.


(Week of 02/02/09) Tech Tip: Is Your GroupWise Mailbox Running out of Space?

While incoming email is unlimited your live mailbox space is not. Many messages can be deleted and forgotten but everyone has messages that need to be kept for various reasons. Once you're notified by the system that your space threshold has been exceeded it's time to start thinking about cleaning up or if you're told your space limit has been exceeded it signals that you've got to get rid of some of data to recover working space in your mailbox. Does this mean you have to delete messages? The answer is no, although that's usually your first step. Mail and attached files can be kept undefinedly through various means. An article has been written to inform you about this process titled "Managing Your GroupWise Mailbox Size". It will help you visualize messages by size or date and has links to archiving and other resources.
Managing Your GroupWise Mailbox Size: http://wind.caspercollege.edu/~doit/how_to/mailboxsize.html


(Week of 01/26/09) Tech Tip: Email Etiquette - Common Courtesy, HTML Email, Forwarding Junk


(Week of 01/19/09) Tech Tip: Email Etiquette - Reply vs. Reply All

If the sender has selected multiple recipients in the CC field, they're probably doing it for a reason. For example, maybe all the recipients have a say in a committee matter. Treat your reply the same way and reply to all. This will keep the original sender from having to forward your reply to the others who were CC'd originally.
Sometimes, it's obvious that your reply isn't really important to all the recipients, in that case don't clutter everyone else's inboxes with your reply. Use your good judgement.


(Week of 01/12/09) Tech Tip: Email Etiquette - Top Posting

Top posting is when you reply to a message or message thread at the top of the message.

    A: Yes.
    >Q: Are you sure?
    >>A: Because it reverses the logical flow of conversation.
    >>>Q: Why is top posting frowned upon?

If you want the email thread to retain it's readibility then add your comments to the bottom of the message thread. Most people probably don't care but there are some "purists" that will let you know. The GroupWise client can be configured to start your reply at the top or bottom of the message by default. This and more Reply Format options are configurable via Tools > Options > Environment > Reply Format.


(Week of 12/15/08) Tech Tip: A Holiday Gift for Yourself

A backup of your hard work may be just the thing that'll give you a warm and fuzzy feeling to take home with you for the holidays. As we wind down for the Christmas / New Year break you may find yourself with a little extra time to do just that. A backup is simply making a copy of files you can't afford to lose, to other media. The media can be a flash drive, CD, DVD or external USB Hard Drive and backing up your data files has never been easier. Everyone should have CD or DVD writer with their computer these days so let's expand on that.
On Windows computers most of the files you've created will be stored in the My Documents folder. This is the location suggested for your GroupWise archive too. If you keep important files elsewhere you'll want to include those folders in your backup as well. The procedure for copying files to a CD or DVD varies by operating system and CD burning software and hopefully you're familiar with or can quickly learn how to use it. As an example, here's a general procedure for copying files to a CD drive using Windows XP. Have a great holiday and we'll see ya next year!


Week of 12/08/08) Tech Tip: Notification of New Messages in GroupWise

Notify is a program that works with the GroupWise Windows Client to alert you when you have new items placed in your mailbox or any other selected folder, when your sent messages are opened or deleted, and serves as an appointment alarm. Most everyone has this handy program running on their computer already. Ideally Notify will start whenever you start GroupWise, here's how to configure it to do so. Open GroupWise, click Tools, click Options, double-click Environment. Under the "General" tab you'll see a checkbox titled "Launch Notify at startup", check this box to enable the setting. Close GroupWise and start it back up.
To launch Notify independently of GroupWise, click Start on the Windows taskbar, click Programs, click Novell GroupWise, then click Notify. To close Notify independently of GroupWise right-click the Notify icon in the systray and select "Exit". To configure Notify's options right-click the icon in the systray and select "Options". Notify for Mac and Linux GroupWise Clients is coming in GroupWise 8.


(Week of 12/01/08) Tech Tip: Faculty and Staff Mailbox Size Changes

Many of you may have noticed an increase in your GroupWise mailbox size since the start of the Fall 2008 semester. If you've been here a while you may recall that prior to GroupWise, we used Pegasus Mail for our enterprise email system and with it everyone had a 100MB mailbox. In late Spring 2006 GroupWise was rolled out and with it an increase in mailbox sizes for Faculty and Staff users to 200MB. In August 2008 the doIT replaced a tape drive with a new, higher capacity model. This increased backup capacity on the "back end" and has allowed IT to increase Faculty and Staff mailbox sizes by 25% to 250MB however we're doing it "as needed". This conservative approach allows us to maintain 200MB mailboxes for those that don't challenge that space limit while increasing the mailbox size for those that bump into their size limitation. Along with the mailbox size change, the trigger threshold for system generated warnings that a user mailbox is reaching it limit, is being increased from 75% to 80% giving users more space to work with before such messages are received.


(Week of 11/17/08) Tech Tip: Emailing a Group (distribution list) and hiding the recipients addresses from being seen

If you're emailing a Group (distribution list) and this Group is in the To: field of the message composition window then the recipients are going to see everyone else's email addresses when they read the message. Most of the time you don't need to send out a group message with this extra, maybe personal, information showing up. Changing the group from the To: field to the BC: field of the message composition window will hide the recipients addresses from the group members when they open the message.


(Week of 11/10/08) Tech Tip: Creating Groups (distribution lists) in GroupWise WebAccess

Most of us use the GroupWise Windows Client most of the time and WebAccess when not on campus, however some GroupWise users use WebAccess exclusively. A new how-to explains how to create a Group (distribution list) using the GroupWise WebAccess Client.
The how-to is based on the premise that you're an instructor who wishes to create a distribution list for your class(es). Here you'll learn how to create a new address book then create one or more distribution lists within it. Finally it explains how to use the distribution lists you've created. Here's the link to the howto document that explains this step by step: http://wind.caspercollege.edu/~doit/how_to/webaccess_groups.html


(Week of 11/03/08) Tech Tip: GroupWise Notify

GroupWise Notify is a Windows program that will alert you with a pop-up box and/or sounds when you have alarms set or new mail has arrived in your GroupWise mailbox. It is installed along with GroupWise and should be launched when you start your GroupWise client. It runs in the System Tray and looks like a globe with or without an envelope on it, signifying new mail or no new mail respectively.