New Faculty DoIT Information Session

department of Information Technology

New Faculty DoIT Information

This Document = http://wind.caspercollege.edu/~doit/gw_training/newfacultyinfo.html

DoIT = Department of Information Technology
- Kent Brooks - Director
- Brad Cornwell - Network Coordinator
  - Network switches, DNS, firewall
- David Dutton - Enterprise Software Coordinator
  - Form Scanning, Datatel/WebAdvisor
- Dallen Griffith - Enterprise Applications Coordinator
  - Databases Administration
- Donald King - Enterprise Database Coordinator
  - Datatel/colleague, imagenow
- ツ Nate Long - Computer Network Technician
  - Printers, Macs, GroupWise, minor network issues
- Shelly Norvell - Educational Resources Specialist IT
  - Help Desk, answers calls, questions and keeps track of us
- ツ Debbie Price - Computer Support Technician
  - Hardware inventory, new computer installations, imaging
- ツ Kathy Sanborn - Computer Software Technician
  - Software inventory, installation
- Dan Straka - Systems Coordinator
  - Novell logon, Shared Network Storage, Email
- Stewart Walker - Enterprise System Coordinator
  - Enterprise System Administration
- ツ Donielle Williams - Computing Coordinator
  - Desktop Team Lead, troubleshooting

ツ = Desktop Team, front-end support, most likely to provide on-site support

Contacting DoIT for Support
- Email: helpdesk@caspercollege.edu
- Phone: 3648 (doit)
- Chat: Add "helpdesk" to your Novell/GroupWise Messenger contacts

DoIT Home Page
- From the CC web site home page, click "Faculty & Staff" > DoIT (Information Technology)
- Direct link = http://www.caspercollege.edu/doit
- Help Desk - Problems can be addresed via phone or email
- Team Viewer - Lets DoIT personnel remote-control your computer

Self-Help, DoIT Computer Help & FAQ's
- From the CC home page click "Faculty & Staff" > DoIT (Information Technology) > Computer Help & FAQ (tab) > [CLICK HERE]
- Direct link = http://wind.caspercollege.edu/~doit

Media Services - Not to be confused with the DoIT, Media Services is a Department within the Educational Resources Division at Casper College working with other divisions and their departments to help ensure technology used in the presentation of instruction is available, functional, and effective.
- Audio
- Video
- Projectors
- Smart Boards
- Conference Technologies
- Most instructional technology used in Classrooms and for Conferences and Special Events
- Mike McLemore - x2009
- Todd Wykert - x2555

Your Novell Network Login Credentials
- Your Username and Password should allow you access to any college services that require authentication
- Logging into Lab and Classroom Computers - You have two logins to get through
  1. The first is the Novell network login; please enter your login credentials to authenticate to the college network.
  2. The second is the local workstation login, the username is "CC" and there's no password, this should already be filled in for you so you can simply click OK here.

Employee Email and Collaboration

Novell GroupWise 8 - @caspercollege.edu
- Email
- Calendar
- Contacts
- Peer sharing of:
  - Email
  - Calendars
  - Contacts
  - Documents
- Accessible via:
  - Desktop Client (Windows, Mac and Linux)
  - Web browser with WebAccess
  - Most mobile devices
Novell/GroupWise Messenger (chat)
- Secure chat between one or more peers
- Integrates with the GroupWise desktop clients
GroupWise Message Flow
- Messages to and from users within the College's GroupWise system remain internal
- Incoming messages to caspercollege.edu from the Internet are scanned by the email security system for threatning content, Viruses and SPAM checking, then, messages are handed off to GroupWise for distribution in the post office
- Outgoing messages from GroupWise are handed off to the email security system, scanned for Viruses then relayed outside
- All email messages to and from your mailbox are retained for 4 years on the DATACOVE appliance
  - E-mail sent to or from CC is subject to the Wyoming Public Records Act and may be disclosed to third parties.

Student Email
- Gmail - @my.caspercollege.edu
  - Student Gmail accounts are considered the official means of email communication with students
  - Messages from "my.caspercollege.edu" are allowed to bypass SPAM scanning to assure delivery
  - Student email addresses can be looked up from within the GroupWise Address Book here's how
  - From the resultant lookup you can create student distribution lists in your GroupWise address book(s)

GroupWise WebAccess Client Demo
- WebAccess is a client for GroupWise that allows anywhere-anytime access to your mailbox with a web browser
  Find it ~ from the CC web site home page click "Faculty & Staff" > "GroupWise"
  Direct address = gw.caspercollege.edu
  WebAccess Login Dialogue Box
  Mailbox
  Calendar
  Some right-click options!
  Composing a new message
  Attachments
  Using the GroupWise System Address Book
  Creating anything new (Pull-down arrow next to "New...")
  Options
  WebAccess Client User Guide