Have a technical support question for our help desk specialists? In addition
to help desk phone, email and online computer help FAQ's we now offer "DoIT Live"
technical support via online chat. "DoIT Live" is available between the hours of
8:00am-12:00pm and 1:00pm-5:00pm. It is ideally suited for providing quick answers
to your technical questions in a dynamic, interactive manner. For this reason your
moderator won't always have the freedom to research more complicated issues and may
open a support incident so our technicians will be able to properly research your
issue and provide resolution.
"DoIT Live" is easy to use, just log into GroupWise Messenger, Click > Tools >
Chat Rooms... > hilight "DoIT Live Technical Support" then Join. Type in a question
and press Enter. Response may not be immediate, so go about your business and a
respondent will chime in as soon as time permits.