department of Information Technology Computer Help--FAQ Updated: May 13th, 2010

This information is presented to help you find answers for some of the more common questions and problems you might encounter when using the computer resources at Casper College. If you can't find the help you're looking for here please contact the doIT Helpdesk at 268-doIT (268-3648) or email for assistance.

• GroupWise / Email-Related
  • Help Yourself - GroupWise Learning Resources at Casper College
  •   GroupWise Access for Hand-held Devices - iPod Touch, Blackberry, Android and others?
  • Internet Explorer Re-login Problem with GroupWise WebAccess
  •   Using Internet Explorer 7 & 8 (Windows 7, Vista, XP) or Firefox 3.x and 2.x Browsers with GroupWise WebAccess
  • Using a "Distribution List" of Email Addresses that Aren't in GroupWise
  • WebAccess - Creating Groups (distribution lists) in GroupWise WebAccess
  • How to Lookup Student Email Addresses
  • How to Find Out if a Student's Novell Login Account has been Created
  • Attachment limitations for Casper Colleges Faculty and Staff Email System
  • Getting "Message Delivery Failures" from messages You Didn't Send
  • Departmental Shared Calendar How-To's and Tips
  • Using MS Mail Merge with GroupWise
  • My GroupWise Mailbox is Full: Managing Your GroupWise Mailbox Size
  • Unwanted Email: What can you do about it?
  • Instant Messaging with GroupWise
  • Transferring GroupWise Messages From One User to Another
  • Web Page Mail Links Won't Open a New GroupWise Message
  • SP1 Issue: Users added to a Group through the Address Book interface are not saved
  • GroupWise PDA Connect User Guide (pdf)
  • GroupWise Mobile Server Palm User Guide (pdf)
  • How to create a Keyword Rule (Right-click to save .doc Word file)
  • Create a Vacation (auto-reply) rule to internal users only
  • How to make a recurring appointment
  • Email Maintenance Best Practices
  • Why am I Getting SPAM from Myself?
  • Why do I get UNDELIVERABLE notices about messages I didn't send?
  • Understanding and Managing GroupWise Archives
  • Maintaining Multiple GroupWise 7 Archives
• MailScanner SPAM / Virus / content Scanning System
  •   Why is there {Disarmed} in my email subject?
  •   My email was rejected by MailScanner with the message “Attempt to hide real filename extension” or “Found possible filename hiding”. Why?
• Other...
  •   DoIT Help Desk
  •   Resources - Students, Faculty and Staff
  •   Casper College "Campus Weekly" Tech Tips Archive
  • Office 2007 Files - Working With Them in Office 2003 and Earlier Versions
  • Faculty and Staff Can't Login to Lab and Classroom Computers
  • "DoIT Live" Technical Support Chat
  • Windows Security Center reports virus protection from Sophos as out of date
  • How Can I Access My Network Home Folder Contents from Off-Campus?
  • The Latest Virus Alerts and more...
  • Network printer installation instructions
  • Classroom Login Using Generic Account
  • How do I invite a user to join my Virtual Office Team?
  • How do I change my Novell Login Password?
  • How do I change my GroupWise Password?
  • How do I synchronize my NetWare and Windows passwords
  • How to setup Filezilla for use with Wind
  • How do I change my Wind Login Password?
  • "Creating a Web Site", a PDF on writing HTML for beginners (Right-click to save)
  • My WS-FTP95, GroupWise desktop shortcut is gone. How do I get them back?
  • Windows XP won't let me login.
  • Downloads
  • Can I configure my computer to use another printer? (a walkthrough)
  • How can I create a backup of my work files?
  • How do I create a personal web page or one for my class?
• Area51 (DoIT Staff Login)