department of Information Technology Computer Help & FAQ's Updated: July 26, 2011

Fall 2011 New Faculty DoIT Information Session Outline Here

The following information is presented to help you find answers for some of the more common questions and problems you might encounter when using the computer resources at Casper College. If you can't find the help you're looking for here please contact the doIT Helpdesk for assistance.
Phone 268-doIT (268-3648), email , add "helpdesk" to your Novell/GroupWise Messenger contacts to chat.

GroupWise Documentation and Self-Help

• GroupWise Knowledge Resources at Casper College

FAQ's

• GroupWise / Email-Related
• MailScanner Email Security and Anti-SPAM System
• Computers, Logins and more...

• GroupWise / Email-Related
  •   Internet Explorer 9 Does not work with GroupWise WebAccess
  •   Can I use the college's DATACOVE Email Archiving Appliance to search for a lost message? (yes you can)
  •   How can I delete attachments and keep the email message?
  •   How can I save Folders of messages to my computer - Other than GroupWise Archive?
  •   Attachment limitations for Casper Colleges Faculty and Staff Email System
  •   GroupWise Access for Mobile Devices - Apple, Android, Blackberry and others?
  • My GroupWise Mailbox is Full: Managing Your GroupWise Mailbox Size
  • Departmental Shared Calendar How-To's and Tips
  • Using a "Distribution List" of Email Addresses that Aren't in GroupWise
  • WebAccess - Creating Groups (distribution lists) in GroupWise WebAccess
  • How to Lookup Student Email Addresses
  • How to Find Out if a Student's Novell Login Account has been Created
  • Unwanted Email: What can you do about it?
  • Getting "Message Delivery Failures" from messages You Didn't Send
  • Instant Messaging Between CC Employees with Novell/GroupWise Messenger
  • Internet Explorer Re-login Problem with GroupWise WebAccess
  • Transferring GroupWise Messages From One User to Another
  • Web Page Mail Links Won't Open a New GroupWise Message
  • How to create a Keyword Rule (Right-click to save .doc Word file)
  • How to make a recurring appointment
  • Email Maintenance Best Practices
  • Why am I Getting SPAM from Myself?
  • Why do I get UNDELIVERABLE notices about messages I didn't send?
  • Understanding and Managing GroupWise Archives
  • Maintaining Multiple GroupWise Archives
  • Create a Vacation (auto-reply) rule to internal users only

• MailScanner Email Security and Anti-SPAM System
  •   Why is there {Virus?} in my email subject?
  • Why is there {Disarmed} in my email subject?
  • My email was rejected by MailScanner with the message “Attempt to hide real filename extension” or “Found possible filename hiding”. Why?

• Computers, Logins and more...
  •   DoIT Help Desk
  •   Resources - Students, Faculty and Staff
  •   Passwords: How do I change my Novell Network, GroupWise, Windows, WebAdvisor, Moodle and Library Database Passwords?
  •   Casper College "Campus Weekly" Tech Tips Archive
  • Faculty and Staff Can't Login to Lab and Classroom Computers
  • How Can I Access My Network Home Folder Contents from Off-Campus?
  • The Latest Virus Alerts and more...
  • Classroom Login Using Generic Account
  • How do I invite a user to join my Virtual Office Team?
  • How to setup Filezilla for use with Wind
  • How do I change my Wind Login Password?
  • "Creating a Web Site", a PDF on writing HTML for beginners (Right-click to save)
  • My WS-FTP95, GroupWise desktop shortcut is gone. How do I get them back?
  • Windows XP won't let me login.
  • How can I create a backup of my work files?
  • How do I create a personal web page or one for my class?
  • Windows Security Center reports virus protection from Sophos as out of date

• Area51 (DoIT Staff Login)